FAQ
As a professional brand, we are dedicated to attracting and retaining world-class talent. To become a part of the team, use our contact us form to get in touch!
Every season, we need different models, including females, males, and children for catalogue production. To be considered to become a XAMAS model, use our contact form to get in touch!
Online Shopping
The size charts for women, men, girls, and boys are provided under the “Size Guides” tab.
XAMAS offers a selection of shipment methods which provides tracking.
For greater peace of mind, please kindly select Express Shipping which includes insurance. This insurance service covers your shipments in the unlikely event of loss or damage during transit.
You can make changes to your order only if you send a detailed email via our contact us form within 48 hours after the tailor-made order has been received. Once your order is manufactured and shipped, no changes can be made.
To check the status of your order, you may sign into your account and locate your order.
If you did not create an account during checkout, get in touch with Customer Care with your order number.
We ship to the following locations and more: Mainland China, Macau, Malaysia, Philippines, Singapore, Chinese Taipei, Thailand, Japan, Maldives, New Zealand, Australia, Austria, Belgium, Canada, Czech Republic, Finland, France, Greece, Iceland, Ireland, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America, Egypt, Italy, Morocco, and South Korea.
Contact us if you cannot find your country in the check out page.
Remember that usernames, email addresses, and passwords are case sensitive. If you need your password sent to you, our “Password Reminder” will send it to the email address you used when you registered.
We accept all major credit cards such as Visa, Mastercard, and American Express via Stripe and PayPal.
We currently do not offer gift wrapping service.
Sustainability
XAMAS is the first figure skating brand to use sustainable Tencel™ to create figure skating apparel.
In 2019/2020 XAMAS / Samantha Giraud Luxury Sports Fashion Collection featured the first sustainable Figure Skater Jacket in Paris Fashion Week and well-received by various fashion media.
Tencel™ is made from wood cellulose, woven with cotton fibers or other types of fibers, and is sustainable and eco-friendly. At the end of its lifecycle, this high-performance material is fully biodegradable.
This new technology is best known for being comfortable, moisture wicking, and well fitting, making it the first choice for sports apparel and active wear. It also drapes well, doesn’t wrinkle, and is very absorbent. All of these elements are combined together to form the perfect breathable, lightweight, and durable material, which makes this fabric ideal for active consumers or frequent travelers. You can pack it in a suitcase for days and not have to worry about wrinkling.